Guest Policies 

Check-in between 4:00pm - 8:00pm 

The check-in policy at FireSong is between 4 pm and 8 pm on your date of arrival.

After Hours Check in must be arranged with our on-site security 1-306-837-9103.

Check-Out by 11:00am

Please coordinate your departure walk through with the resort Host at the Marketplace.

The late checkout fee varies, depending on the time of day.

For checkouts before 12 Noon, there will be no late fee.

Late checkouts between 12 Noon and 2pm carry a fee of $50 CND.

For checkouts between 2pm and 4pm, the fee will be $120 CND.

For checkouts between 4pm and 6pm, the fee will be 50% of one night’s room rate plus tax.

Guests checking out after 6pm will be charged one night’s room rate plus tax. Please contact the resort village for further information.

Arrival - Credit Card Pre-Authorization

The following credit card fee will apply and be charged at the time of the booking transaction. 2.9% 

The names of all guests occupying the cabin must be registered upon arrival.

A valid credit card will be required for pre-authorized at your arrival check-in.

The credit card will be authorized for the amount of any incidental purchases in marketplace/rentals or damages.

Payment Policy

Guests paying in cash will be asked to pay full accommodation on site.

FireSong accepts the following forms of payment:  Visa, MasterCard, Cheque, Cash and E-transfer

  • To pay by cheque please drop off to FireSong’s Marketplace or mail to: PO Box 72210 Summerwood PO Sherwood Park AB T8H 0M6

  • Cash or Debit can be pre-paid at the FireSong Marketplace

  • E-transfer can be sent to firesonghomeowners@gmail.com

  • Credit Card 

Full pre-payment is required for a reservation at FireSong Resort Village; therefore your credit card will be charged immediately. 

Cancellation Policy

Cancellation fee 10% booking price.

150 days away from date of check in is 50% refund

42 days away from date of check in is a 0% refund

Over Capacity Cabins

At FireSong Resort Village we pride ourselves on being a unique real estate offering project. As a service to our owners we offer an in-house rental program. With our in-house rental program we strive to provide a beautiful guest experience. To do this we need to protect the integrity of the build. In our cabins at FireSong, it is imperative that we do not have over capacity cabins.

What is over capacity?

At FireSong Resort Village we define over capacity as the following:

In excess of the approved number of guests staying over night in a cabin. Too many individuals for the number of beds provided in a cabin, will result an extra charge per person per night.

The Heritage: Sleeps 13 in 7 beds

The Perch: Sleeps 10 in 5 beds

The Hummingbird Inn: Sleeps 8 in 6 beds - not suitable for 8 adults (2 trundle twin beds & 2 queen beds)

The Legacy: Sleeps 4 in 2 beds

The Roost: Sleeps 6 in 3 beds

Cots are available upon request and for a nightly fee of $50 CND.

Over capacity Cabin fee per person is $50 CND

The Gathering Place

The Gathering Place is a common property at FireSong Resort Village.

Please call our Special Events Co-ordinator to book the Gathering Place 

The rate for using the Gathering Place please contact our Special Events Co-ordinator

Noise/Disturbance Policy

Parties are not permitted within the cabins. Special Events Requests for parties place contact our Events Co-ordinator.

Please contact the resort manager for further details.

Any noise complaints will result in eviction from the resort village without refund of the first night’s rate.

Smoking Policy

All cabins and public spaces, are 100% non-smoking.

A $350 CND cleaning fee will be charged to any guest who violates the smoking policy within a cabin at FireSong Resort Village.

Trailers

Spaces are available to park your Boat or ATV Trailer. Please call our events coordinator to request a space 1-877-656-7766.